Virtual Reference Handbook: Interview and Information Delivery Techniques for the Chat and E-Mail Environments
By Diane K. Kovacs.
Description
IM, e-mail, and chat reference is already here, but have you adapted your traditional reference interview and information provision skills to these new formats? ACRL online trainer and popular Internet workshop leader Diane Kovacs has assembled this handbook to help reference librarians develop the communication skills and resources they need to work effectively in the virtual reference environment. The handbook shows how to adapt traditional face-to-face reference interview skills to the virtual interview and how to interpret and use new cues (chat slang, IM shorthand, emoticons, etc.) to ...
ISBN(s)
1555705987, 9781555705985
